Dear Sir,
This is to inform you that one of your executive called me for the order which includes:
1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses
The total cost of the order was Rs. 15699
I agreed to buy with all inclusion so I agreed to executive for the same & my call was transfered to payment system through phone inputing credit card details. After payment executive told me that I will get my order within 12-15 working days. I placed this order near 30-31 Oct. I got sms finally on 12 November for order processed. I received it on 20 November. It only include diamonds 1 Sony Ericsson C903 Mobile Phone & 5 Pack of diamonds. No certificate & MTV sunglasses were included in the pack and also the Bill for mobile to claim warranty.
I complained about the same next day and it was told to me by executive that this order does not include MTV sunglasses. I was shocked, but I pressurized the executive for the same so he promised me to verify me after call recording trace-out. The executive called me 4-5 days later confirming me that sir you were right it includes MTV sunglasses & reason behind it is that the sunglasses was not in stock & we processed rest of the order to avoid delay in order. We will be sending you your pending item within 15-20 working days.
I waited for 30 days & complaint again for Certificate & MTV sunglasses with generated ids:
717273
717049
Again waited & recalled 5 timed till today, same reply "I am forwarding your complaint on urgent basis & get back to you in 7 days etc... finally no response till date.
One more issue arises that Mobile Phone C903 giving less backup so I went to service center for replacement of battery they denied due to improper invoice for the same. Please issue me proper Invoice with mobile details so that I can claim warranty & please hurry up otherwise warranty period for battery will pass out.
I am giving all details about my order below:
Order No. : 0GA10038600
Booking ID : 880181560
Order Value: Rs. 15699
Delivery Address:
Hemant Kumar
C-96, Ekta Nagar, Bareilly - 243122 (U.P.)
Order Includes:
1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses
Items Not Received:
Diamonds Certificate
1 MTV Sunglasses
Mobile Genuine Invoice for Warranty
Complaints IDs till date:
742805
735473
717273
717049
I want resolution on urgent basis. Please don't ignore this time.
Hoping for a favorable response.
Thanks
Hemant Kuma
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