The order (ID NO: 1003069091) was placed on 25-02 after a sale agent talked to me over phone and sent me the mailer (copy attached). The offer was for Blackberry Storm 9520 that is suitable for GSM network. What was actually sent was Blackberry Storm 9530 that is meant for CDMA network and was useless for me. I could learn about the mix up only after opening the packing. This was immediately reported by Email.
And as instructed in REPLY Email dated April 3, the Blackberry Storm 9530 was returned on April 4. But to my surprise the same product was returned later and when contacted THEIR staff insisted that it was as per offer. When I mentioned about the offer mail, they wanted me to forward the same and I did so. After that they arranged reverse pick up and when contacted on phone I was told to send both products if I wanted a refund.
Accordingly the following products were returned on June 2 along with a detailed letter requesting refund with copies of the invoice dated 21-03 and 25-04 as well as a copy of my letter dated April 4.
1. Blackberry 9530 – Quantity 1
2. JM D PACK (WEIGHT 0.10 CARAT) – Quantity 10
Again I received another old Blackberry Storm 9530 (and not 9520) instead of the refund and there was no mention of the diamonds pack. As requested again in their Email dated July 10, I returned the Blackberry 9530 along with copies of all invoices requesting refund the sum of Rs.23, 999.00.
Till date no reply and whenever I try contacting their complaints no. 01204112424, they disconnect before hearing my full complaint. I have written confirmation from the Postal Dept. that the article was delivered on 20-07. What should I do? From the number of complaints on the net this appears to be an organized cheating of unwary customers.
S. Kadirvelan.
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