I ordered some products from bag it today on 24/7 and another product on 25/07... and i started receiving calls from 25th morning from bag it today that u r the winner customer in bag it today and u have selected from 400 customers from jammu region and firstly i refused and i received many calls too that give ur credit card no. we will make payment from our server and i also refused. Then in the evening i received another call from Manish Upadhaya and he told me that please open the link that there is a offer for u that u r the winner the link is for u and it will be abolished after ur order is placed by 6 pm 25/7 and u will get diamonds worth Rs 50000/- and a mobile phone I-ball and pen drive Hp and life time membership and discount of Rs 1000/- on every pruchase and many more things. i also asked about diamonds that i cent is of Rs 1000/- and all another information... he insisted me and i placed the order. There iss no link on the website of bag it today for this offer given to me. I checked the model on i-ball site and saw that model is out of date and price is also very less as sail by the customer care executive. I placed the order and after that i called up a jeweller and he told me that normal rate of the diamond of 10 cent is Rs 1000/- but it depends on the diamonds. Then i checked the link that he told me that will be abolished after 6 pm on 25/7 but it was still working. I also see the previous complains of the persons who also get the call and they also come under bag it today executives' influence. One another thing i noticed two three days that the link he told me is still working.
One thing that he didn't disconnect the call till i placed the order and give him the order no. 1018039428..
After that i directly mailed them that request for cancellation of the order 1018039428. then i called bag it today on next day to cancel the order and he told me that verification department dept will call u in 24 to 48 hours then only ur order will be processed after the verification and next day i received a call and i told verification dept. that i want to cancel the order and she told me that concerned dept. will call u in 24 hours and they will give u reference no. for my refund or and other procedure..
But no call made by them in next 2-3 days . then i mailed them again and also called them and a mail received that we r not getting through ur no. and also leave a sms and didn't received anything. they assured me that they will look into the matter and something written about the refund. that day on 30/7 i received a mail from bag it today that ur order 1018039428 has been under process and will be dispatched on 31/7.
Then i called bag it today and told them that please stop processing the order as i don't want any order and i have make a request for crenelation and he assured me that ur order 1018039428 is on hold and will not be dispatched till concerned dept will talk to u and he told me that the concerned dept. is not getting through ur call and one thing that i received many calls from bag it today that u r the winner of Rs 30000/- diamonds and also another that u r the winner of Rs 60000/- diamonds. All calls r received by me in between and only concerned dept. is not getting through my no.
On 1/8 i received a call from miss pooja and the call ended in between and no reference no. is given and nothing told about order and money to be refunded and now at 5 pm i checked my mail that ur order has been dispatched. After that i again mailed them and asked to cancel the order.
Then in the evening i received a call from bag it today executive Farah on 1/8 at 6.15 pm by no, 012045313000 that u want to cancel the order and i told her that yes i want to cancel the order 1018039428 and she told me that u will not accept the order, it will be coming in 2-3 days. then i asked for the refund she told that ur money will be refunded in 15 days before 20/8. I said ok.
Now till on 6/8 i don't received any order which i placed before and a call from no. 911409305000 at 4.50 pm came and a guy who don't know how to speak to a customer that have u received ur order 1018039428 and i told him that i received a call and i also cancel the order and i won't accept the order. He told me this is the last call from bag it today and company has no policy of refund. I told him straight away i don't want my order and told about the refund. He Told me that i will call u after 10 minuties and u firstly call customer care and asked is there any policy for the refund. I was with my dientest when he called up and i didn't talk freely. After 10 minutes i received call again and he asked me that u had called customer care and i told that i was busy. He asked me again about order and i told him to cancel it. Then he told me that ok it was cancelled and told in hindi that yahan se bhi refund lena hoga le lena. I asked that what is the procedure he told nothing and told to call customer care. I was in touch with them through mail and i didn't get any straight reply from bag it today side. I also mail to the online support and they didn't reply to a single mail.
What is this??? Making fool of customers...
One thing that offer was not valid because he told me that u r the winner. ok i am the winner so why u called again and again if one time i refused the offer. Secondly, the winner is only once and they r giving me offers again and again that u r the winner for 50000/- diamonds, then for 30000/- etc. what is this??? Another thing is that if there is no policy of refund then they also written on the site where is the icon to order that delivery time is 2-7 day and now it is more than 10 day and i didn't received any order placed before order 1018039428. I want my money refunded as early as possible. This is like the offer given on mobiles through sms and through mail that u have won this amount please contact.
I am logging this complaint through this forum. I have a request to the forum that help me to tell the legal procedure to take money back if i don't receive the refund after this complain. Beware of Bag it today.
Rohin Singh Andotra
(09419118848)
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