Hi,
I have applied for new airtel broadband connection on 15-Nov with form number- 2484923. The air-tel executive (Naveen Tiwari, mobile number: 9971128708) collected my documents on 15-Nov stating that the connection is feasible at my residence and would be installed in nxxt 3 days. However it was not installed till date and when I called up Naveen he started refusing my calls the I contacted airtel call center and they said that connection is not feasible and the amount would be refunded in next 21 days. I haven't received any refund from airtel till now. It's a very disappointing and mental harassing activity from airtel atleast airtel should inform about the feasibility before collecting documents and cash from me. All airtel executives are very irresponsible about their work and nobody cares about their customers. Ashamed job from a very well stable brand!!!
Similar incident happens again on 18-Dec when I put the airtel broadband requirement on airtel's website. Again the same story. Executive collected the documents and a cheque of Rs. 500 in favour of Bharti airtel on 18-Dec. I told my previous story to executive and again he committed that this time I'll definitely get the connection. This time Executive name Prakash his mobile number: 8826776600 and form number: 2572160.
Again he is not picking my calls now and no response from airtel call center they always say that it will be installed tomorrow there there is no tomorrow for airtel guys. Again no concern with customer as cheque has already been cleared.
THUMBS DOWN to AIRTEL and SHAME TO THE POWER INFINITY.
A mentally and financially harassed consumer,
Digvijay Singh
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