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Sancharnet card

Sir,

I am not able to access mail. Whenever I try to login by entering my userID & password, it shows, Your userid & password is INCORRECT.

I have bought new sancharnet card thinking that the old one is expired, which neither I am not able to see the balance hours nor able to renew it. For the past 3 months I have not checked my mails because of this problem. Kindly help. Can I have a new password? If so, how can I change it and access my emails. Please help.

muralidhar gm