I was a customer of TataIndicom for approximately 8 months however their product - 256kbps (1GB Cap) went from bad to worse within the last 4 months.
First there were frequent disconnections (not due to billing), the reason provided later was that the lines were being cut by dissatisfied/disgruntled Distributors.
Next when the lines were rectified the speed dropped to a pathetic 4KBps (32kbps)..
I was a heavy user, always exceeding the Cap by at least 500MB! However those last 4 months my usage did not go above 30MB (and thats the total for all 4 months as opposed to 4GB).
Then the billing months were being updated due their system changes and I was charged for proration. I was credited for the days I had complained and not the days I could never use the service and couls not call up as their lines were perpetually swamped!
I am now being pursued for Rs 1500! However the reimbursement / compensation is still pending!
Thats the story of the Product... Now the Customer Service,
The Agents refuse to transfer the call to the Manager stating that they are always in a meeting. I work for a BPO and I am aware of the escalation procedure! I was hung up on by the Agents and the so-called Supervisors never call back as promised!
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