I am writing to express my displeasure with Tikona
My Tikona no. 1106735327, it is really disappointing for me to take Tikona connection.since the day of installation I am chasing to Tikona for convert my wired modem to Wifi... I made 10-12 calls to sales guy Sunil (7566401434), twice I spoke to Nitin (9893029088) now I both guys are not answering my call, they commit me it's WiFi connection at time selling connection. when I spoke to your customer care executives, they said I need to pay extra for Wifi modem .. that at time of sales you make wrong commitment to customer & cheat with them, it really unethical & pathetic behavior from Tikona sales guys.
Even at time of installation I told to your service engineer & sales person you commit me for WiFi modem, but they told me it is for mean while the Wifi service engineer not available. So he will come by next day & install WiFi router but after that no body visited, then I call to your sale executive for same he said give one more day I will try but after 2 days I again call him then he visited on Sunday, at my home & they were trying to do some thing with my Airtel connection "which is illegal how can they touch other operator property". So I told them what are you doing then they said we try to connect with existing Airtel modem so I clearly said why you trying with Airtel modem then they said "today Sunday so we try for alternate option tomorrow your wifi modem will installed", then I haven't heard any thing from Tikona & no person visited for same.
when I call to Sunil (Sales guy) for same so he told "sorry sir we not able to provide wifi modem for same" he is completely changed & said if you want to access wifi you have to buy modem then I call to Nitin for same he not picking my phone
0 comments