Hi,
I am registered with fashionandyou.com with [email protected]. I ordered one bracelet from the SHANTANU AND NIKHIL luxury sale having order # 191487 on 15th Jan. When I called your Customer Care on 30th Jan, I came to know that this product has already been dispatched from your end on 25th Jan. I should have got the product by 28th Jan max. I haven’t got the product as yet and othere order (having order no 210262) hasn't been dispatched from your site. It was supposed to be delivered in 7 days.
I talked to Vanshika (Customer Executive in Fashionandyou.com) on 30th Jan regarding that and asked her the luxury Lounge No which was given on the product page on that time. She said that she doesn’t have that number right now but promised to call me (she took my number) back after sometime to give me the luxury Lounge Number. But even that didn’t happen.
Secondly your courier partner PANCITY is of no use. What’s the point of courier when you cant track it. You people take 100 bucks for shipping, in that amount you people could have easily tied up with reputed courier companies like blue dart, dtdc or atleast firstflight. If that you do with luxury lounge than I cant even imagine what will be the condition of regular sales.
The details that I am getting from your site are (or the only details that you would get, I should rather say)
15/01 191487 SHANTANU AND NIKHIL - Shantanu Nikhil USB bracelet 1, 780.00 17
In-Transit
Tell me how can I track this 17 thing …. Its really frustrating and not at all acceptable.
If it was supposed to be delivered in this fashion then why wasn’t the details of the same was mentioned on your site.
This is a clear cut case of cheating and fraud and wastage of valuable time and energy of the consumer.
Your support (thats what you say) [email protected] is of no use. You will never ever get any reply from it.
Kindly respond soon or I will have to escalate the issue to the consumer forum.
I want my products to be delivered within 24 hours and that too not by Pancity (use bluedart, dtdc or firstflight atleast) so that i can track the order.
You can reach me on 918146996211 (preferably or 919873136211).
Mail_Id: [email protected]
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