Futurebazaar.com
Item not received

I had ordered for a deo (Order No: 5037720974) on 10-Nov.

I hadn't received my product yet.

On 23rd Nov when I checked the status (Courier Partner: Quantium, AWB # FB0027437) It was shown as following

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ORIGIN SHIPPED 22/Nov 11:39:07 NEW DELHI

OFFLOAD /BAG MISSING BY AIRLINES 23/Nov 19:30:00 NEW DELHI OFF LOAD DUE TO SECURITY REASON

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I had informed customer care ([email protected]) immediately. They assured me that it will be shipped by Nov 30.

On Nov 30, I got a call from them & clearly told that 'I haven't received the product' & written them a mail also.

But everytime they are replying as 'you have confirmed the receipt of the product "Yardley Deo Lily Of The Valley, 150 ml" as per your telephonic conversation with Ms. Ashwini. Hence, request you to kindly confirm the same.'

I told them clearly that I hadn't received the product & written clear mail also. I told them to check telephonic conversation (if they have the same) recording also.

But no help. Till now I haven't received my product...

Could you please look into this & kindly take action to resolve the same...