I have a broadband connection from Hathway Internet, mumbai. Everything was working fine till last Friday (14t Oct. 2011). The connection was lost all of sudden and then I launched a complaint with the call center. The lady on the other side tried to trouble shoot the issue but could not succeed. Then she gave me the complaint number (6173125) and assured me that someone would attend the request within 24 Hrs.
I didnt get any resolution any call or no one had personally attended me at my place till date.
I tried calling the call center everyday, waited for long to get connected, couple of time the person on the other hand tried the same trouble shooting and ultimately answered me the same that my complaint would be taken care by the evening on Saturday, Sunday, Monday, Tuesday and Wednesday. On Monday one the support executive told me to call Mira Road office for futher details as he is not authorized to do anything (though he said that he is there to help me). Anyways, I didnt had internet and that was my complaint but he asked me to email hathway. Finally I got the numbers of Mira Road office, tried calling them the person on reception said he can only transfer my call but if those guys are not picking up the calls he is not responsible and then he asked me to visit personally taking leave from my work. I also tried to communicate with Hathway through emails but, unfortunately I got the same answer that my complaint had been forwarded to the technical department and I couldnt get any further assistance from them. I even tried calling the head office but again no response from there side. If I call the customer care I just get an answer that my complaint would be taken care till evening. My work is terrifically affected due to all this and I want someone to help me out.
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