I ordered flowers for my mother for mother's day from http://www.keralaflowersgifts.com. The confusing part about this was that i received confirmations about payments etc from other addresses ([email protected], [email protected], [email protected]).
The delivery sites listed on the website includes kottayam. I get an email the next day from [email protected] saying that i need to give another 330 RS since the delivery site is "remote'. the delivery site is right in the hub of kottayam city. and I get a list of the terms of their website.
This is the exact series of emails I received:
On Fri, May 6 at 7:12 AM, wrote:
Dear Mam
This is to inform you regarding your order number KFG-0505201118 that you have chosen the location kottayam district, and it is not a proper city some outside..And we have a service within 10-15 km within the city limit but you loaction is very interior. So kindly make the payment as soon as possible. Till that we are keping your order on hold. Please go through our terms and condition.
14:"The prices quoted at our website is for FREE delivery within city limits. Any delivery out of city limits and to villages etc. In case of Perishable Items may attract extra delivery charge between $1 to $3. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date."
http://www.keralaflowersgifts.com/Terms.asp
Regards
Romika
On Fri, May 6 at 12:37 AM, wrote:
ROMIKA
Dear sir/madam
,
Greetings from us.
In regards to your order # KFG-0505201118 we would like to bring into your kind attention that we have incurred Rs 330 extra delivery charge to deliver the order. Hence you are requested pay Rs 330 towards the extra delivery charge as the delivery place is far from our shop. We have mentioned about this in our website Terms & Conditions also.
Therefore, kindly make the payment of the amount of Rs 330 towards the delivery charge as early as possible.
Please find the below extra charge payment link.
http://www.indiafloristnetwork.com/extracharge.htm (Visa, Amex & Net Banking)
Or
http://www.indiaonlineflorists.com/iextrachargehdfc.asp (Master Card)
Please use Microsoft Internet Explorer 7 or later version.
Please mention your order # “ KFG-0505201118” in the special instruction column and please revert back to us with the payment id once you pay the amount. E.g IFN-xxxxxxxxxx (Visa, Amex & Net Banking) or HiofSpeIAOF-xxxxxxxxxx (Master Card).
Regards
Romika Chatterjee
Order Process Dept. (Online)
IndiaFloristnetwork.com
This does not make any sense, since even by the 1$ to 3$ charge the amount does not equal 330RS! Ofcourse I requested to cancel the order and refund the amount.
They say need 10-15.
At christmas I ordered a cake that was not delivered and never received the promised refund. But unfortunately there are many websites that you order from that can lead you to the same party at the end. Since I tried to avoid the website I used during christmas which was www.IndiaFlowersGifts.com, but it seems like the same network of websites and people.
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