Dear Sir,
I have been using Idea services for more than a year now, during this stint of usage I have never delayed in paying bills. But it was during march when I started to find problem with network on my handset LG Cookie. I initially thought it was fault with my handset and got it serviced only to know that the unit is working properly. Then I resorted in changing my SIM on March 25th. Even after changing the SIM the problem persisted. I have many times registered oral complaints at N.Paravur Idea office, but they kept convincing me on the issue, but nothing really happened. I had to continue using the service on feeble or no-network, which also affected my business interest. Now they have raised a bill of 6285 INR for month March-April, where 5121 INR has been charged on data-usage. I have asked them to generate detailed bill showing IMEI no., and hours of usage for which they have not responded. I have many times approached the Idea service Centre at Ravipuram, Ernakulam and yet apart from lame commitments nothing has really happened. I would request you to help me in this regards.
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