I have a Tata Photon plus connection (Tata Indicom No. 09223908187; Account No. 975671116). I had requested for a transfer of ownership of my connection to my father's name on 12 November and submitted all documents including NOC letter; Acceptance letter; CAF form; valid address proof; valid ID proof at Tata Indicom Centre at Fort, Mumbai on 12 November (No. 585054897). I had also cleared all outstanding amount related to my connection and I was assured that all processes would be completed latest by 16 November. The residence verification was done on 17 November but the transfer of ownership has not been done till date i.e. 5 December.
Despite two e-mails to Internet. [email protected], I received irrelevant and incomplete e-mails from Hetal K Shah, Customer Service Executive. Noone picks up the phone at the Tata Indicom centre at Fort, Mumbai and executives at the Tata helpline number 022-67908000 are clueless about the given request and the processes involved.
This is to register a formal complaint for extremely poor after-sales service and to demand transfer of ownership of the account at the earliest.
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