Reliance Internet Service user ID :- 378597807615
Customer Account No:- 100110478151
Bill No:- 282204869307
Billing account No:-100000111138284
This is to bring to your kind notice that Our connection which was limited till 1GB restriction & we were having the same connection from the last 1.5 - 2 years but never ever faced such a situation till the Month of April – May ‘ 2010 wherein we were told due to excess usage your connection has been discontinued...
The faults that we had encountered:-
1. After usage of Internet for 15 odd days we are told that your billing has exceeded the limits so your connection would be discontinued.
2. We visited your Reliance Communications, Mall Road Office in Ludhiana & checked out that the billing was nearly about Rs 3000/- but at that time the billing was not done in proper.
3. As I have registered my connection for 1 GB only I shouldn't be allowed to exceed that kind of limit... once you people give the limits but are silent on the extra amount you guys charge from the customer on the exceeded amount in ahead of 1 GB…….Clearly befooling the customer.
4. After being sending Letter to your Chandigarh Office... I do not get any reply but still calls that the billing would continue... Poor Customer Grievance Cell at Reliance.
I would again say you to check up with your main office servers about the wrong billing & excess Internet usage being shown in our account.
I would request your authorities to get the connection disconnected & I am ready to pay the amount of Rs 330/- only that I used to pay every month...