I bought a mobile phone through indiaplaza.com on 2nd Nov (Order No. : IN0211112174), with a promised delivery within 3 days. However, even after 2 months, it's still not delivered. I've already called the customer care many times (more than 25 and wasted so much money). And every time they ask me to wait for two more days. I also raised a ticket online (
PH0512110366 05-Dec 7:35 PM Open
PH2711110092 27-Nov 5:23 PM Close
CNT1311110155 13-Nov 6:37 PM Close
) on Dec 26th and even after ten days it's still in open status.
I am a frequent customer of Letsbuy.com and infibeam.com. I had very good experience with them. Just by seeing some offer, I ordered this product which is still reaching. A very bad experience with them. Just to high light, I would like to share comments:
Ticket no: CNT1311110155
Query :
I have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help.
Thanks,
Amit AgrawalI have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help.
Thanks,
Amit Agrawal|11-21 This is the worst service any one can expect. These people dont care to address any query... Pathetic...
Ticket Resolution
Comment Date Comments
25-Nov
10:51 PM Dear Customer, The order is shipped and updated. I apologies for the delayed response. Regards, Team Indiaplaza.
24-Nov
7:48 PM kindly check and do the needful.
25-Nov
3:53 PM Kindly check and update the correct AWB # on priority.
Ticket no: PH2711110092
Query:
Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking,
Kindly check and cancel the order on priority... Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking,
Kindly check and cancel the order on priority...|11-30 Any updates on it? Customer is always a fool and come back to you after paying complete amount... |12-05| I Have not received this product till now. Also please check how make tickets are raised. This was the reason for canccelling this order. I dont need this product any more. PLease cancel it anf make refund. I dont need any more execuse/reason.
I made another request for cancelling with ref no PH0512110366.
Note: Please read complete description before closing any query blindly.
Ticket Resolution
Comment Date Comments
06-Dec
5:51 PM Dear Customer, The order is shipped and updated. Please feel free to call us on 080-49091234 for further queries. Regards, Team Indiaplaza.
Ticket no: PH0512110366
Query :
Customer wants the cancellation due to delay in delivery.
Kindly check and cancel it on priority.
Rgds,
Darshan. V |12-05| A similar request was made but was closed without resolution. ref no: PH2711110092. |12-09| Customer want refund so if possible please refund the money ASAP.
Mallikarjun |12-12| ANY UPDATES?? |12-14| The first ticket was raised on 10th of nov and there is no resolution provided till date. Ref: PH1011110429
I dont want to abuse or use offensive lang here. Better, I will go legal. |12-16|?? |12-21| How many days are needed to check and provide proper response?? I said that i dont need product. Atleast make refund. |12-30| As per todays discussion, Order will be cancelled by tomorrow. I hope you stand by that... |01-05| Any update on it?? This is the most pathetic response and customer service i have ever face in my entire life. These idiots even dont bother to respond.
Got fed up calling and following up.
Ticket Resolution
Comment Date Comments
09-Dec
4:58 PM Kindly check and update the status on priority.
A few my many mails i have received from them :
IN0211112232
Inbox x
Kauser Shariefa [email protected]
12/21/11
to me
Dear Amit,
As per our telephonic conversation, we have forwarded the request to our backend team
Kindly give us time till 26/12 we'll get back to you.
Sorry for the inconvenience caused to you.
Regards
IN0211112232
Inbox x
Darshan V [email protected]
11/25/11
to me
Dear Customer,
I have forwarded your request to concern department and same has been taken care.
kindly bear with us.
Warm Regards,
What options do I have to escalate this issue? Can some right person help me?
Regards
Amit
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