I have ordered a sleeping eye mask on IndiaPlaza.com and received it on 15/09 and realised that
1. product was not at all comfortable
2. product is not worth Rs. 199
3. a cartoon was printed on that as if it was meant for a child, it looks ridicules. The product which they show on the website is a decent black one.
So I called their customer care and asked them how to get refund. According to the website, a person can return a product within 7 days if he/she is not satisfied with that. The agent on customer care told me to send it to the company address so I couriered the product, but still waiting for the response. I tried their customer care number for more than 40 times and waited on the phone for 20 minutes at a time but never got a connection to any agent. I have already wasted Rs. 40 on calling that number only. They have such a poor customer care service. Then i mailed [email protected] as well as lodged the complaint on the website but all in vain. Even after receiving the product they have not replied to me.
I want my money (Rs.199) back into my account immediately. And please don't ask me to call at your customer care number because nobody picks the call.
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