Hello,
My father is cheated by indiatoday group. The deatils of the complain is given below. After repeted mails still there is no responce from India today.
Please Advice what can I do?
On Fri, May 14 at 10:35 AM, customercare wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department to arrange the refund as soon as possible. We request you to kindly wait for few days. You will receive the same soon.
Please note your Membership number ITBC10373256 for your future references.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
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From: Yetendra Kashyap [mailto: [email protected]]
Sent: Friday, May 14 10:38 AM
To: customercare; Feedback
Subject: Re: Scam by Indian Today - LEGAL ACTION
Hello,
Thanks for your reply. But don't you think its long that I have made this complain and its more then enough time for any action to be taken. Your reply do not contain any information on the complain and just asks for more time. I will be really happy if you give details of what has been done till now. As i am getting a feeling that nothing is done till now. And give me a final date by when i can except a proper reply.
Update me on
Update on request of cancelation of request no 880106771.
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.
I have also not received the order 880101437 till now.
I am waiting for a proper reply not for a fuzzy one.
Yetendra Kashyap
ITBC10373256
On Fri, May 14 at 9:47 AM, customercare wrote:
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are escalating your matter with our seniors so we request you kindly provide us some time. We will get back to you soon with positive reply.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-40502424, 9:30 am to 6:30 pm, all 7 days) or email at [email protected].
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
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From: Yetendra Kashyap [mailto: [email protected]]
Sent: Thursday, May 13 2:38 PM
To: customercare
Subject: Re: Scam by Indian Today - LEGAL ACTION
Hello,
I dont understand it any more. Its 13 of may today and tha complain was made on 30th April through mail. Its more then enough time to look into matter.
Provide Update on below points and please dont ask for any more time and dont give a fuzzy reply to this mail. I w the exat answers to my points below.
Update on request of cancelation of request no 880106771.
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.
Yetendra Kashyap
ITBC10373256
On Tue, May 4 at 10:11 AM, customercare wrote:
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number (011-40502424) 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
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From: Yetendra Kashyap [mailto: [email protected]]
Sent: Tuesday, May 04 2:34 PM
To: customercare
Cc: Feedback; ITBC4U
Subject: Re: Scam by Indian Today - LEGAL ACTION
Hello,
Thanks for your reply to my mail below. I noticed the you have replied to my request for cancelation, but there was no mention of my complain made regarding the fraud and cheat done to me (mentioned in my original mail para 3). And also I have not received any update on my request for cancelation of orders. On top of this I received another call fro your office trying to cheat me again the details are mentioned below
Call received on : 03/05 12:52
Call received from number (011) 30818600
Duration of Call 9 min 20 sec and 7 min 44 sec
Calling person Name (As mentioned by caller) IEMAN
Message Conveyed:
I was told that I have won a prize of 60 Lacks, 12 lacks, 15 lacks and 7 lacks to get this prize I have to book a blackberry mobile phone. He also mentioned that the last prize I have won was of 70 K and it have been dispatched along with the order (
880106771).
I request an urgent update on the points mentioned below or I will be forced to take the matter to Court for Legal Action.
Update on request of cancelation of request no 880106771.
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.
Yetendra kashyap
ITBC10373256
On Sat, May 1 at 5:56 AM, customercare wrote:
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your order 880101437 have been fully processed from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.
As soon as the parcel will be taken in stock we will process your refund.
&
Also we would like to inform you that we have forwarded your complain to our concerned department for the order 880106771. We request you to kindly wait for few days. You will receive the same soon.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
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From: Yetendra Kashyap [mailto: [email protected]]
Sent: Friday, April 30 11:55 PM
To: customercare
Subject: Scam by Indian Today - LEGAL ACTION
Dear Sir/Madam,
Ref: Scam by Indian Today
I saw your advert in Hindustan Newspaper on 17 March and placed order for the Reebok Kit. This I received and had no problem with the transaction.
Then on 12 April I received a call from your sales team that I have been selected for a prize draw. I was also told that if my purchase was more then Rs 10, 000 then I will be put in a draw and could win Rs 12 Lakhs, Rs 8 Lakhs, Rs 6 Lakhs, Rs 4 Lakhs, Rs 1 Lakh and Rs 60, 000. The minimum guaranteed win will be Rs 10, 000 per Gold or Diamond Coupon. I decided to purchase the Samsung Mobile phone of value Rs 12, 498.00 using my Credit Card (Bank of India Master Card). The ID number for this purchase is 880101437.
On 17 April I had several calls from your office (Tel Nos : 011 3081 8600 and 011 3081 8200) and was told that I have been awarded Rs 70, 000 and how I would like it to be paid ie by cheque or demand draft? I told him that I would like the payment by demand draft. Then I was told to avoid tax on this amount, I could purchase an item of value Rs 20, 000 and then I would get the full amount which was Rs 70, 000. So, I decided to purchase a Microwave Oven of value Rs 21, 094 using my wife’s (Nutan Kashyap) credit cards ICICI Visa – Rs 7, 098 and Bank of India Master Card – Rs 14, 196. Once I gave my card details to your office and once the transaction was accepted your representative did not give me an ID number and hung up. I tried several times after that to call back but could not get through as no one at your end picked up the phone. Normally, previously I use to get a confirmation call but on this occasion for this transaction I did not receive anything.
Then only I realised that this whole thing was a scam and I have been cheated. I called your customer service (011 4050 2424) and was told that the above transaction would come on your system within two days but as far as your representative knowledge NO SUCH DRAW TOOK PLACE! Immediately, I cancelled my whole transaction (ie on both cards).
Diary Of Events
20.04.2010 – I was told that my booking is confirmed (ID NO : 880106771). I told her about how I have been cheated and then she gave me a complaint no 1459617 and was told that I would get a refund within 72 hrs.
22.04.2010 – I spoke to your office again using my other mobile (9471208522) at 10.55am. Then I was given one more cancellation no 462290 and was told that I will get a FULL refund within 21 days and this ‘cheating’ matter has been passed to the higher authority for investigation.
24.04.2010 – Amit called me at 5.15pm from 011 3081 8600 and after I explained how I have been cheated, he said he will call back but never did.
25.04.2010 – I called 011 4050 2424 at 12.33pm and spoke for 7mins and 25 sec with your representative Mr Pawan. He told me that some one will call me back with full explanation on the following Monday.
26.04.2010 – I had a call from Nadeem and gave me an another reference no 468705 and told me that my case is being examined and I will have an answer in approx 3/4 weeks.
27.04.2010 – I had a call from Anurag 011 2046 05900 claiming that he was a Head of Department and now I have won Rs 3, 75000 and my cheque no was 869875 ING Baysa Bank. He also informed that I had won a Dell Laptop of Rs 80, 000. Once again I was told to purchase an item of value Rs 14, 696 – luckily I did not purchase. I explained to him how I was cheated previously hence I needed time to think. He was very sympathetic.
28.04.2010 – At 3.31pm I had a call from 011 3081 8600 and I spoke for 17min 36 sec and I narrated my whole above cheated experience. She was to call me back after examining the case, but she never did. At 3.55pm I had a call from Mr Naveen 011 2046 92300 saying that he is calling from the refund department and he was looking into our case.
29.04.2010 – 10.50am, I had a call from Mr Anurag wanting to know my decision about his offer to me on 27.04.2010. I told him that I will only book if you sort out the previous problem. Then at 1.48pm, he rang again wanting my final decision. I told him NO.
30.04.2010 – 4.55pm I called 01140502424 Mr Sahjad. He checked on the system and told me that NO complaint has been raised and NO orders has been cancelled.
I would like to request The India Today Group to look in to my case and cancel both of my orders (880101437 & 880106771) and refund my money.
I am having sleepless night as I have been cheated by The India Today Group.
I feel all the India Today Group (Today Shop) are jointly doing fraud and stealing money from innocent people like myself.
This is a very serious matter and I will not take this lightly. I will take severe legal action and will involve other publications to investigate in to this fraud/scam cleverly masterminded by India Today.
Yours Sincerely
Y.K. Kashyap
Mobile : 094 314 09826
Bariaria,
Sangrampur,
East Champaran,
PIN – 84543
Biha
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