I have purchased a social networking Website Script to be Launched for my Upcoming Site Click4fame.com for 1- Rupees from http://www.2daybiz.com/ a website Owned by i-Net Solution, Chennai.
It is mentioned on site that Consumer will get Source code provided, 10 years free technical support, 5 years free update and free script installation. Brand Removal. I have asked for a little modification on main page "Can I have a Featured Member box added where it is written "Welcome to 2daybiz.com and its description" the size can be 300x300 or the total size can be description plus banner where it is written Not a Member Yet.
The Featured Member can be displayed after admin selection."
and it was said that modification work will be done Free of Cost.
I paid an amount after all these promises an amount of 12000 Rupees on 6th October through Cheque and it was send through speed Post along with covering Letter. Details of Cheque are
"Name of Bank: IDBI bank, Cheque No - 595641, Branch - Ajmer."
After the money was received the script was installed on 22nd October but No changes were done.
I have always to ask about the modifications to be done like copyright Removal, and Featured profile.
While I checked the script I was having problem from Day 1.
Intially Copyright Notice was not removed. After 2-3 mails it was somehow removed.
I asked for the source code but not given intially and told about the heavy size but after 6-7 mails they send an encrypted code.
After the script was installed I was unable to Login on 25 October. I wrote back and this was solved on 28 october. But still footer of the page was not displaying. After 9 days on 5th November I again wrote back and Complained about the script not working and some errors that were observed by me. In meanwhile they spread a virus on my site as it was being handled by them. When I asked them they said the site is infected by virus - again problem.
Despite of Company telling about the Free Support the error was not fixed and I have on my own to delete the Files and Upload it again.
On 12 November I was given the Source Code and I uploaded the script by 16 th Nov.
On 24th November I got a reply asking database. I set it up and gave on 7th December.
From that day the script was setup Finally on 10th December. But still all the previous problems remaining the same. No Copyright removal, instead of that the script was Locked- I do not Know the reason.
After asking a number of times it has been not done till date - The script is Locked, No Featured Profile Added on Main page, and minor errors were not fixed. After calling on Phone the answer was always positive but No work Done.
When I asked for refund then they only did th correction in script but I am not sure about it as I have not checked it.
I am asking a refund of my money 1- Rupees but after this they got the script fixed but only Minor changes.
I have mentioned to them that Please refund my money back but they are not paying it Back moreover they are saying that they will not refund a singe rupee.
Please Get me Justice.
Sarvesh Gautam
Shambhu Nath Gautam
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