Dear Mr. Bansal,
Please accept our sincere apologies over the incident.
As per the telephonic conversation with our customer care executive Mandeep, we have escalated the case to the concern vendor & awaiting revert from them.
However, if the vendor has not dispatched the product we would initiate refund against your order # & the amount would be credited to your card account.
Kindly allow 24 working hours to resolve your complaint, we request your patience in the interim.
Please be assured of complete resolution.
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