I sent the following mail to the MP nodal officer on 21 Dec to change my device to photon plus which is not happened yet.
secondly, they told me that my first two bills will get 50% discount of the total bill as per special offer which also I did not get.
For the kind attention and necesary action.
Reagrds,
Dr. vikas Gupta
From: Dr. Vikas Gupta [mailto: [email protected]]
Sent: Mon 12/21 5:11 PM
To: [email protected]
Cc: Nodalofficer MP; Appellateauthority MP; [email protected]
Subject: Complaint
Dear Ms. Kaur/Mr. Pankaj Upadhaya/Mr. Oneel Verma,
I would like to have your kind attention on the following issue.
On 3rd Dec, I went to Drive India Enterprises Solutions Limited, Orbit Mall, indore to purchase the Photon whiz device because I already had the demo from the same outlet and was very much satisfied from the same device. But on that day the device sold to me was SXC-1080 CDMA USB modem (for Rs. 1599 Sim for Rs. 100 Security for Rs. 200) which I got to know once I reached home. Next day I went there and met again to out let manager Ms. Pratibha Nair and she said that there is no difference and it would work in same way as photon works and we do not have that device even though I was not satisfied and came back to home. Since then I am getting lots of problem and unable to get a good connectivity as well. After complaining again to her and asking for photon device only and then she said that it has not been introduced in MP yet. Now my question is if it is not introduced yet, how they were ablke to do the demo to me and why the brochures are lying in their out let.
I am highly disappointed and found that they unkowingly sold me the wrong modem which I was not looking for by giving me excuses. After spending lot of money and extra Rs.300 as well unable to use the internet and my work is also suffering which I was not expecting from such a large company.
I would like you to kindly check it on your behalf and help me to get my right Photne Modem which actully I am looking for.
Waiting for your earliest response and immediaye action.
Best Regards
Dr. Vikas Gupta
Mobile: 91 99801 58940
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