Dear Sir,
I placed an order no. 7538249 for "Original power mat with accupressure technology" with rediff shopping on 13th November for Rs. 249/- and I made the payment using my master card.
I found the consignment defective when I received it on 21st of November. Then I talked to the rediff customer care executive and raised a complaint (wide complaint no. 2244) for cancellation and refund of the amount to my card. They asked me to send the defective consignment back to the vendor and email a scanned copy of the courier voucher to their email address.
I sent back the consignment on 26th November with DTDC courier with consignment no. V05529182 and it was reached to the vendor on 27th November. I mailed the scanned copy of the courier voucher to their email address requesting them for the refund.
After communicating with the customer care they said it would take 5-8 working days for the refund to get processed and get reverted to my master card.
It's since last one month I am calling them and mailing them several times, still the refund has not yet been reverted my master card.
I am herewith attaching the photos of the defective consignment and the scan copy of the courier voucher.
Hope the problem gets solved at the earliest and I get the refund.
Thanks & Regards
Rajesh naik
[email protected]
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