Details of complaint to Hathway:
Date: 28/12.
Dear Sirs,
Ref: customer no: 957022 (s. rukmini)
1. Though I was inclined to go for Beam cable internet connection, because of following assurances your sales person Mr. Srinivas (8790991019)
· that I will be getting 100 kbps download with 512 kbps package and proportionately for 1.5 mbps package
· With 4 month’s subscription I will be getting free connectivity for additional month
· Unlimited download with dedicated line
· Best service
I have opted for 1.5 mbps package to have high speed browsing and download and took connection in my sister’s name (S. Rukmini)
2. On 25th afternoon connection was given. As I was not available at home during installation, I checked for speed that evening which was only 0.2 to 0.6 mbps with 10 to 30 kbps download speed. Same was taken up with the sales person, who in turn assured that it would be corrected following day.
3. Following day (26th) after repeated calls, I was informed by sms to contact his Manager Mr. Shivaram (8790991100). On contact, Mr. Shivaram also assured that he would send his technical person to check & correct the problem.
4. The Technical person checked and told that I will not be getting the speed as I was expecting from the words of sales person. As I requested to disconnect and arrange for refund of the amount I have paid if 1.5 mbps browsing speed & proportionate download speed as per the assurances of ales person could not be provided. He advised not to use net till the issue is resolved since I am requesting for refund. I agreed for it. Except on the first day of connection, I have not used net. On first day also I used to check the browsing speed & download speed.
5. On 27th some one Mr. Zameel (technical support) from ph. no. 040 -66989898 called and informed that I will not be getting download speed more than 190 kbps theoretically and due technical reasons it would only around 150 kbps. When I requested for refund, he told that a technical person would be sent to check and do any thing could be done following day.
6. Today on 28th at around 2.00 pm some one else Mr. Sathya from technical support called me to inform that I will be getting only 120 to 130 kbps download speed. When I told about the assurances of the sales person & words of Zameel then he also talked about sending some technical person to check. When I informed that no more I can bear with checks & false promises and the connection may disconnected immediately with promt refund of the amount that I have paid, I was advised to send such request to email- id [email protected]
I am fed up with the false assurances and talking about other excuses of technical reasons after I have opted for Hathway net connection, I request to you kindly disconnect the connection provided to me & arrange to refund total amount of Rs. 2530/- which I have paid for it.
PRD REDDY
Ph.no. 9441688499
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