I have an Airtel Broadband connection alongwith a landline telephone. We had made an advance payment for a year to use the broadband connection. Since the last 2 months the internet is not working. I lodged a complaint and their engineer visited our premises and got the connection working asking us not to switch off the computer for atleast and hour. We followed the instructions given to us. Next day onwards it stopped again. A few days later we registered another complain. Surprisingly this complain was closed even without a visit siting that there is a problem in the internal wiring. How could they reach to a conclusion that there is a problem in the internal wiring without even checking it? I filed another complain and the service engineer arrived to check. They worked for about 2 hours and said that they changed the wiring. It worked for one more day and then died again.
Finally I was fed up with the kind of service provided to me and decided to get rid of the connection and terminate it. I visited the Airtel office and filled in the form for disconnection. I ask for the refund of the balance amount which they have with them which they bluntly refused to refund stating that its not their policy to refund.
Airtel is incompetent to provide services for which we applied for and paid as well in advance. This is daylight robbery. Nowhere were we told that in case if we pay in advance and plan to terminate the services we would not be getting the refund. Their not refunding the payment made against delivery of a promised service, which was not provided and which is not wanted, is tantamount to unfair practice and breach of contract. Also, I had applied for a disconnection on 14/05 for which I received an SMS stating that my query will be processed by 01/07. Are these guys a bunch of idiots? Does it take them 1.5 months to disconnect a connection?
I am approaching the Consumer Court and file a case against them for cheating customers.
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