My Name is Abhishek Gupta. I Got Airtel 3G Dongel activated on 19/05 /11 . My Sim no. is 9810163856. I have opted for 2GB PLAN @750/- On using the services for 18days my connection was barred on 05/06 on inquiring I was told that bill amount is 30, 000 so unless i make the interim payment the connection can not be activated. On telling them the statistics which one can see while using the dongel it was showing usage of only 1.24GB but seems logics does not work in Big Companies like Airtel and I was told that I have to wait till the final bill is not generated... Which means company has not allowed me to use 0.75 GBS which was balance in the plan.
Now once I have received the bill there was another shock for me as the amount was showing 16, 000 even though the itemised bill which they have sent is showing the consumption lower than 2GB . I am in touch with their diffrent offices - Nodal, Appelete asking for reasoning of this sort of inflated bills and the discrepencie in the statistics which is being shown in Dongel (Live usages) and bill which is as high as 61% .
I have again told to wait till few more days time untill someone got to attend the reasoning right. In between my dongel is useless for nearly 20 days and since it is post paid connection - I am paying for the rental without usages...
Will any senior officer from Airtel will take note of the same and resolve the issue and customer dissatisfaction ..
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