Hi,
The basic problem is,
My billing cycle is 6th to 6th of each month.
On the 3rd of march. i requested for a broadband connection shift from my old address to my current address. On 4th of march, my broadband was disconnected on my old address and i was waiting it to be transferred to my new address.
After 11th March, i started getting impatient and called airtel customer care to ask what is happening. I got no solid reply apart from we are working on it. From the 11th to 23rd of march, i must have called then every day to listen to the same reply. So on 23rd i finally decided to completely disconnect the connection.
I went abroad on 25th thinking that i will get a new connection when i come back.
But somewhere in April, i got a bill for the month of March. I never got the chance to use the broadband connection form 6th of march to 23rd because of the fault of airtel. I raised this question to [email protected] explaining them what has happened. To my satisfaction, i was told that it will be taken care of. Offcourse i didnt pay the bill, why would i? you guys never provided the service. My company pays for my broadband connection, if i wanted to pay it wouldnt have been a big deal. But its wrong, why should i pay for a service which i never received?
But as soon as i came back to India on 3rd May, i started receiving calls regarding unpaid bill. It frustrated me to the core. So i again called up the customer care and then i was told something amazing. I was told that on 14th april i asked for the connection to be retained. I was not even in India, Why would i call from US just for this?
Anyways, I explained the issue and the person whom i spoke to said he will raise a ticket. But to my surprise i kept on getting calls. I tried to explain on the initial 20 or so calls that it wasnt my fault. But the calls kept coming.
Since last 5 months, i have received close to a 100 calls regarding this. But wait, here is the good stuff. A guy came to my house just for this. I explained this to him as well, in person. Again i was told it will be taken care of.
Here is what triggered me into launching this complaint, Today i found a letter in my letter bo saying legal notice from "SHIVA & RAWLEY" regarding unpaid bill. I was like what?
After being harassed for last 6 months, they want me to deal with this? I am very near to taking them to consumer court.
I have had enough of them. Fun enough, i am still using airtel broadband connection which i got within 4 days btw. I am very much thinking of disconnection it unless these guys come to their senses.
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