My name is Vikas Gupta and
Internet connection Ac no: 7000414135
my complain number is 2596124 (20th Aug)
I have complained about low or no connectivity several times to airtel customer care. While your technician attended to our complaint in 24 hrs, He always tried to find problems in my computer or my laptop or my router or my wi fi connections.
On his opinion, I got the belkin router replaced from Belkin India (for which I had to spend 2000 rs extra). At the same time, I was not able to continue with my business for more than 14 days!!!
Finally After complaining again, Your technician named (Anand) never even showed up and I recieved an sms sayiing that airtel is happy to resolve my problem!!! Also, your customer care and nodal officers make us wait for 10 min s and then hang up!!
appellate 22nd august confirmed that they recieved the request
New reference number:2715608
30th Aug Blamed my modem (brand new) again for inefficient service without even checking it!
31 st Aug New reference number 3257658
2 nd september new reference number 3373054
I want to take this matter to the court and teach them valuable lesson
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