This is regarding the Airtel Broadband connection we have had since years. For the last 10 months, we have been facing this problem where the bill amount is much higher than our usage.
We have a plan where the download limit is up to 3 GB per month and we are required to pay around Rs700 per month (inclusive of taxes). The usage is limited to about browsing the net and checking emails for about 10-15 mins (each day)- about 2-3 days a week. The rest of the time the modem and the main plug points are switched off.
Considering this minimal usage, it is ridiculous that our bill amount comes up to Rs900-Rs1100 every month. It has become a monthly routine for us to call the customer care, complain about the higher billing amount and then they would get back to us apologizing for the 'error' on their part. Last month, I had called the nodal office of Airtel Broadband and he apologised and promised that this will never happen again. But, today when we received our bill, it is the same story.
We are totally fed up and planning to surrender our connection.
We were happy customers of Airtel earlier but the problems faced by us in the last 10 months has changed our opinions drastically! Earlier advocates of this brand, now all we have to say is- Beware!
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