I am now undergoing a miserable experience. I paid my broadband bill of Rs. 992/- on May 4 and the Union Bank of India, Chamiers Road Branch, Chennai 18 cleared it and the amount duly debited from my account and its been updated on my passbook. I have been receiving calls from AIRTEL @ 2 calls a day since end of May asking for the cheque no. date of clearing (May 6) and now the bank statement. I did not mind giving the cheque no. and date it was cleared. But its too much to expect a customer to provide a bank statement for a sum of Rs, 992 and that too present the same at their head office in Chennai as if we have nothing else to do!! I am a customer of Airtel for maybe 10 years or more!!
By chance, an executive named Vidya slipped up and admitted that this amount's been credited to my mobile account and would I pay this Rs. 992 again?!!! I wonder how such a big company could be so stupid!!!
The funniest thing is my wife is the AM in Union Bank of India and I have a good mind to visit the top executive of AIRTEL and give him a piece of my mind!! I am not going to pay the additional amount so that their books tally!!
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