Dear Sir,
I had broadband connection with this number 03340678127. as i shifted to Noida so i want to cancel broadband connection.
1) On 15/01-, I requested to cancel the service. You can find the request
number in that date w.r.to my number. (at that time you give 178810045 as service request number and i talked to your service team that i am shifting so i want to cancel.)
2) On 18/01, again I requested that why it has not been cancelled? On that day I have already paid/cleared the dues (Rs140) upto 15th jan.(Rs140 for 8 days, 8th jan-15th jan and in that day request no was-1344203)
3) After that on 28th jan and on 2nd Feb I have also mentioned that as I have cleared all the dues till 15th Jan. so why it has not been cancelled?
4) Now I find the extra bill amount of Rs215 for the month of Jan I have
not used your service but wrongfully you are sending the bill.
5) you can find there is no usages after 15th jan as i left kolkata. and how you are sending bill of Rs215 .
Today, 17/02, a customer care people called me that it is becos service is continuing till 31st jan. but why?
I have mailed to [email protected] and called that number, no one is picking the number.
This is totally harasing towards customer.
Thanks,
Partha
91-9582918500
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