Hello Airtel Team,
Here I come again after 8 months with the same issue.
My IPTV (land line number 0124 4268068) has stopped working again. To bring to your notice, I raised a ticket (11854036) on 18th Feb and finally a engineer (Rakesh) visited my place yesterday on 22nd Feb. I was told that a new connection has been allotted to someone else and line port where my connection was patched has been given to him now, due to which my connection has stopped working. I wonder how a company can do this, is that how you treat your old customers (I have this IPTV connection for almost 1.5 years now)?
Anyhow, I was assured that my connection will be fixed from the back end. No one bothered to provide an update and finally I decided to call Rakesh who visited my place & I was told that connection cannot be fixed and you get the IPTV connection closed permanently. I was shocked to hear the response from his side.
I then decided to call customer care to report this issue (spoken to Priyanka) and no wonder I got to hear a different story. My Ticket 11854036 was closed with a status that there is a problem with the electrical line. What kind of crap is this? Rakesh, who did not even bother to visit inside my house made conclusion on his own that there is a electrical fault? What the hell electrical fault has to do with the Airtel IPTV connection when my TV, Modem, Setup BOX are functional and well attached to the electric board. Since that ticket was closed, I am not allotted a new ticket number 12070196.
Airtel Team, pleaseeeeeee... I have seen this in past and DO NOT wish to go through this all again. I had faced a similar issue about 8 months back, my IPTV was not working for more than a month and I was charged for the entire duration my connection was down (now thats a smart way to earn money, provide connection which does not work and than continue charging to the customer).
I want some responsible person to look into my issue and get it fixed at the earliest.
Mayank Aggarwal
91 9999768068
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