I placed an order on the 26th of June for a Philips LCD TV - 26TA1600 on indiaplaza.in.
I have been calling the customer support number for the past 10 days. When I called for the first time the customer representative told me that he would call me back after knowing the status from the logistics team but there was no call after that from their side. The next day when I called again I was said that the product is ready but as they have a problem with the logistics vendor it would be shipped the next day. As the product status was still ready to be shipped even after two days, I called the customer rep again and I was told the same thing this time assuring me that it would be shipped by same day evening. When the status of the order did not change even after two days I called them up again and this time I was said that the product is out of stock. The status of the order in my account still shows up as " Ready to be shipped" but the product is out of stock which is told to me everytime I call up the customer rep number for the past one week. Finally when I got to speak to the supervisor, I was said that the product is out of stock but promised me that the product would reach me by 17th July which never happened. When I called the customer support again and wanted to speak to the Supervisor "Gautam R." who promised me about the delivery, the customer rep tells me that he is busy and the product would reach me only on the 24th of July which is after one week. When I tell him that I would like to cancel the order, he agrees for it. I had to gift it to somebody on the 15th of July and this would be waste to me if it is delivered to me after 10 days.
If you have understood the entire situation well, I would like to point out few bugs in the entire supply chain practice.
1. First of all if the product is not in the warehouse it should show as out of stock against the product online on the site which did not happen.
2. The Customer support team should give clear cut answers rather than making false promises to subside the situation for some time.
3. The status of the order should not be shown as "ready to be shipped" when it is "out of stock".
I don't think with such a kind of supply chain management system, the site should exist or the business should be working.
My sincere advice would be not to use indiaplaza.in for shopping, please use other shopping sites like ebay.in
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