Dear Sir,
I am first timee writing in this forum not sure if my voice will be heard. I am an Army officer who went on posting from New Delhi to Pathankot. Being a permannant resident of Gurgaon i had decided to send my luggage by courier. For that i chose A QUICK N SAFE PACKERS N MOVERS in Gurgaon. The luggage was given to them on 12th with full payment of Rs 12000 which also i think i paid more but nevertheless i was told that the luggage would reach me in 4 days that was to be the 16th. So i waited till 17th. After that it has been an embarassing and harassing journey for me. I was given 6 telephone numbers all of which were picked up before i sent my luggage but as soon as i started calling them after the 17th none of the numbers were picked. There was an occassion when my call was cut and i was messaged that the luggagee is on the way. I tried calling again for the next two days but no one picked up my phone. Finally on the 20th my phone was picked and i was spoken to very very rudely as if i was being done a favour. They told me that the truck had met with an accident and that they were sending another truck to recover my luggage. Soi waited another day and then asked to speak to the manager.they told me that the manager some Mr Joshi is In mumbai but they gave me his number . i spoke to him and he sounded tyo be reassuring. But i checked up his mobile number on the internet and discovered that the number is from DELHI.now it has been 14 days and my luggage has not reached. I am in Pathankot just 700 kilometers from Delhi and ideally should not take more than 3 days..I have summarised one thing that this courier service is being run by local goons of gurgaon and after they are paid the money they do not even care where the luggage is or is it safe. Today again i have been trying their number but they are intentionally not picking up my number. I urge you to get to know the whereabouts of my luggage and also instruct this fraudulent firm to ensure my luggage reaches at the earliest..
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