[airdeccan.net #66837]
&&&- Forwarded message &&&-
From: Justin Arockia Raj. G (Dy. Manager - Parts)
Date: Tue, Apr 3 at 6:05 PM
Subject: FW: [airdeccan.net #66837]
To: [email protected]
Cancellation Details:
Ticket No :1
Date and time of booking -
Old and New PNR - DA05311295
Names of passengers - Justin Arockia raj G
Date of Travel - 4th July 06
Sector – Kolkata to chennai
Flight number
Exact amount – 1671.60
Card number - 000901542717
Trace number (can be obtained from your bank)- wherever applicable
PG number (can be obtained from your bank)- wherever applicable
Your complete contact details, - mobile and landline numbers
Justin Arockia Raj,
566, Poonamallee High Road,
Arumbakkam,
Chennai – 106.
Mobile No : 9841504090
Ticket No : 2
Date and time of booking
Old and New PNR - DA05311357
Names of passengers - Justin Arockia Raj and Ramani Theresa Rani
Date of Travel - 5th July 06
Sector – Chennai to Madurai
Flight number
Exact amount – 3350.40
Card number - 000901542717
Trace number (can be obtained from your bank)- wherever applicable
PG number (can be obtained from your bank)- wherever applicable
Your complete contact details, - mobile and landline numbers
Justin Arockia Raj,
566, Poonamallee High Road,
Arumbakkam,
Chennai – 106.
Mobile No : 9841504090
Its already 9 months now since I cancelled the tickets. Act fast to refund the amount due. Plz confirm.
&-Original Message&--
From: Air Deccan - Refund Queries via RT [mailto: [email protected]]
Sent: Tuesday, April 03 4:54 PM
To: Justin Arockia Raj. G (Dy. Manager - Parts)
Subject: [airdeccan.net #66837] AutoReply: FW: Refund for tickets cancelled on Jul 2nd 06
Dear Passenger,
Greetings from Air Deccan!!
This message has been automatically generated in response to your
email to Air Deccan - Refunds regarding:
"FW: Refund for tickets cancelled on Jul 2nd 06",
a summary of which appears below.
Kindly note your Refund Reference Case Number for this email is
#66837 and this needs to be quoted in all future interaction.
Please include the string:
[airdeccan.net #66837]
in the subject line of all future emails about this issue. To do so,
you may reply to this message.
We have migrated to a new reservation system on the 27th of February.
As a process of migration, we foresee some delay in the refund process,
which we deeply regret.
In view of the above, we expect that a refund case, once logged with us,
should be refunded within 40 working days.
- Locating PNR - Please call our 24/7 Call centre on 39008888 prefixed by
your City code.
- To enable us to process your case at the earliest, please provide the
following information:
Date and time of booking
Old and New PNR
Names of passengers
Date of Travel
Sector
Flight number
Exact amount
Card number
Trace number (can be obtained from your bank)- wherever applicable
PG number (can be obtained from your bank)- wherever applicable
Your complete contact details, - mobile and landline numbers
We thank you for choosing Air Deccan as your preferred Airline and look
forward to see you on board Air Deccan soon.
Thanking You,
Air Deccan Customer Relations Team
&&&&&&&&&&&&&&&&&&&&&&&&-
I have not got any response. If the problem is not solved, I will be
forced to escalate the issue to the next level.
Looking forward to a feedback from your end.
Justin.
9841504090.
%%%%%%%%%%%%%%%
From: Justin Arockia Raj. G (Dy. Manager - Parts)
Sent: Tuesday, January 09 4:35 PM
To: '[email protected]'
Subject: Refund for tickets cancelled on Jul 2nd
Sir/Madam,
This is to bring to your notice that the tickets that i had cancelled on
2nd July are yet to be credited to my account. I cant imagine the way
your system works.
I had a similar experience with Jet Airways and the amt got credited
back to my account on the 12th day of cancelling the ticket. As a
customer, i am just trying to compare your services with another
airline. I can confirm that it will be difficult for me to book a Ticket
again in Deccan, unless this issue is sorted out.
PNR Numbers are DA05311357 and DA05311295. The amt that has to be
credited stands at Rs.5022. You will understand that the amt is quite
huge.
Everytime i try to call your chennai No: 9840377008, i am finding it
frustating.. To put me to your customer care representative itself takes
close to 5 min.
Requesting that this issue is sorted as quickly as possible. Let me also
tell that if this issue is left unsolved, i will be forced to escalate
this issue to the highest level in your organization and also outside.
Looking forward to an early response from your side.
Justin Arockia Raj G
Dy. Manager,
Ashok Leyland ltd.,
Chennai.
9841504090.
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