I am an ICICI bank customer, I tried withdrawing money from Axis bank ATM, unfortunately the ATM machine did not dispense the money but amount debited from my account. When I called customer care and logged complaint on this (SR120842856 on 5/10) they said, it would take 12 working days. Even after (26/10) I did not get my money back in my account. When I called customer again, they said "due to some mistake of their back end team" my earlier request was closed and they never processed it. Now they have taken another escalation request (ST122574657) and they say, it would take another 12 working days to process.
Please do the needful at the earliest
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