I have called up customer care to close my axis credit card acc several time but no go... for few months i kept receiving call from collection to make payment and i kept repeating myself that i wanted to close the card... everytime they assure me that i will get call back... which never happened.it continued for several months which was like torture for me... one day exec came and asked me to pay interest and he will come tommorow with settlemnet latter and will let me know in how many installemnt i need to pay... which was first fraud case..he did not revert.2).after few months new exec came in mar and said your settlemet letter is ready u need to make 80% payment now and rest in 2 installment... i made 80 % payment in cash and he gave me xerox of settlement letter stating that he will give me original once all dues are clear... i agreed... he said he will come tommorow to tke 2 post dated check..he did not come and i called him several time... after few months i got a call from collection and he said rest amount needs to be paid... i was agreed..same day i got a call from the same person who took 80% of total due..stated that he is sent by collection to get rest amount and he has original letter but he does not have receipt... i made paymnet and took original letter and asked him to mention on it that he did, but since i had doubt so i called up on same collection number then n there and informd about this... i was surprised that instead of finding out, he started blaming on me... i finally left and one day 2 emp from axis bank and came along with same idot person and initailly he was not accepting but he accepted in front of these 2 emp... they assured me that they will collect amount from him and will come tommorw..which again did not happened.i called several time but no go... now everymonth some new person from diff collection comes to my place and i have to repeat entire story again n again... i m harraseh and tourchered by axis bank..please suggest me what to do.
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