I, Mrs. Rosamma Cherian would like to bring the following facts to your knowledge for taking corrective steps at your end :
1. I have given an FD application form duly filled along with a cheque for Rs. 2 Lacs
and other documents on 05-03 to your Dewas for a period of 3 years
deposit at an interest rate of 9%. The amount was debited to my account and
credited to your FD account on 0703. Your Dewas Branch people told me
that deposit receipt will be prepared at Mumbai and the same will be received by
me within 3 – 4 days at my residential address.
2. After 8 – 10 days due to non-receipt of the Deposit receipt I contacted your
Dewas Branch and they told me that I will get the same within 2-3 days.
The same reply they were given me upto 10th April.
3. On 11th April they told me that the duly filled FD form was misplaced
somewhere in the Bank and I have to fill up another FD Form. On 11th April, I have
given another FD Form duly filled in along with other details on the assurance
from your Dewas Branch that I will not incur any financial loss.
4. After several follow-up I got the Deposit receipt dated 12-04 instead of 07-
03 i.e. the amount debited and credited to your FD account and for 2
years instead of 3 years. On contacting for corrections they told me that for 3
years period I have to fill another FD form and the interest amount for the period
07-03 to 11-04 will be deposited in my account.
5. I regret to inform you that yet I have not received the interest amount payable
to me for the period from 07-03 to 11-04 (35 days) i.e. the dates
between the FD amount credited to your bank and the FD receipt date at the
rate of 9% for Rs. 2 Lacs
6. On enquiring for the same at your Dewas Branch every time they are telling that
the same will be given from their Mumbai Office.
(Contd ….. 2)
2
This is the treatment I received from your Dewas Branch. Is it the correct way for taking care of the Customers by a reputed Bank like you?
I would now request you to credit the interest amounting to Rs. 1750/-(Rupees One Thousand Seven Hundred Fifty only) for 35 days interest (for the period between 7-3-08 to 11-4-08 i.e. the difference period the amount credited to FD account and the FD receipt date ) @ 9% for Rs. 2 Lacs to A/c No. 456010100036883 or advise your Dewas Branch to pay the same.
Your kind intervention is solicited to settle the above case because as yet I have not received the interest amount inspite of the assurances of your Dewas Branch nor I am getting any proper reply from them.
An early action in this regard will be highly appreciated.
Thanking you,
Yours faithfully
ROSAMMA CHERIAN
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