Hi,
I am Rana Majumder, one of the Axis bank personal account holder from Kolkata with the Account Number XXXXXXXXX233507. On 03-10, when I've dropped to your ATM counter for some cash,
there in Mini Statement I found Rs.1, 350.00 have gone from my account which I never spent myself. So, next
day I searched my account online and found it slashed by AXIS BANK it self in the name of 'Consolidated Charges for A/c'.
And there is no details of the charges for which I should be paying. I don't know is it my undesired contribution
for for 'their' Puja Bonus. So I called up my Branch for details. Some lady pick up the phone in a single
ring, I asked her about the charges and as a obvious act she cut off the line without answering me. Then I called
minimum 50 times in that number and again I was amused with the result, because, maximum time it keeps
ringing for someone to pick it up, but some of the calls was received but no one was answering after hearing my
voice. I can understand, who wants to hear harsh words day before the puja. But can anyone tell me why I sld
also be greet like this before my puja holidays. Ok at last a guy pick up the phone and called himself
Vikas (real/unreal), he was in a big hurry, still I asked him, ' I've an account in your branch and today I found
Rs.1, 350.00 is deducted from my account as 'Consolidated Charges for A/c'. So can you tell me what this
'Charges' is or send me a detail of it through e-mail, as I've one endorsed e-mail ID with my account'. He quickly answered me he will surely mail it to me in my email ID and greet me with good bye to cut off the phone (as I told earlier, he was in big hurry). BUT NOW! I was just ASTONISHED and stopped him asking, are you people ANTAR-YAMI or what, how do you will mail me without knowing my mail ID or my account number OR at least, at least My Name. or It may be 'you' have some kind of voice recognition facility.
So next, I provide him with all of my details and request him to send the detail by today only. As a smart CCO he replied he will surely do, as he know it will give him /me some instant relief.
But I knew I will receive nothing by today or tomorrow. But how dare someone take off my money from my account without my consent which I put with you on trust. And I also found, its not only me. Some more of them, with whom 'they' did those DISTRUSTED thing being in a place where all people put their hard work incomes. I need Answer.
Regards
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