I had in September received a call from Barclay Card customer care division of Delhi and given a wonderful pitch on the Priority Circle Membership. I told the executive that due to financial EMI's that were due for me i wont be able to pay up for the membership though i liked it a lot. On hearing this the executive assured me that if i want the membership fees shall be postponed to my October statement payable in November. I wasnt convinced so i even spoke to a manager at the same office and was re-assured by him. This is when i agreed to the membership. But to my horror i was billed the joining within 10 days on 26th of Sept. Thats when i immediately brought it to the notice of the customer care but they said they cant help me. I told them to check their records and what i found most disgusting was the fact that my conversation with the exec and the manager of assurance of delaying the payment was never there. I was seriously hurt by the false swindling nature of the Barclay service. I immediately logged a complaint and got the membership cancelled within the 21 day window. This was so that i get the charges reversed in my October bill. I confirmed this complaint at least three times with the HQ branch at Chennai. I was even given a reference number (410000108143). I spoke to three executives Kapil, Ajay and Himani to confirm that i do not want this membership anymore. After almost a month on 3rd of November i check the status as noone had bothered to confirm to me if the cancellation was done and charges reversed. To my utter shock i again am told that the request is still pending and i shall have to pay the bill this time as well. Due to the whole false promise of delaying the joining charges my September bill was paid late as i had to scatter for the finances to bill the additional Rs 6700 approx joining fees. I paid interest on this as well as Barclay's took 5 days to collect a simple cheque and remit the amount due against it. I had dropped this cheque on 25th at Agra in a Skypak dropbox which was functional 7-days a week with no offs. Still even though the cheque was picked on 25th itself it took barclays nearly 6 days to encash it. They cited reasons as silly as Diwali and Sunday being holidays. I had given them the cheque numbers on 27th itself still they bugged me with almost 50 calls in 4 days uptill 31st to remind me of not having received payment. I was gravely disturbed with the shoddy service standards and insulting means Barclays employed to get their money due. Now when its all done i get back to trhem asking if the Rs 6700/- has been reversed in my October bill, they say due to technical snag they havent been able to. Why should as s customer i suffer because there were nationwide holidays like Diwali etc and the same when it applies to Barclays they say "Oh Sir it was a technical snag...". Somebody please put them to task. I am really grieved over the way i have been handled by them...
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