I wish to inform your goodself that, i possess Barclay Bank Credit Card bearing no.4339480017162510 wherein i received my credit card statement dated 5th April, 2008 wherein, the amount due was Rs.808/-, the last date for payment was 25.04.2008.
Therefore, accordingly, i prepared cheque and send the same on Barclay Bank's postal address on dated 21.04.2008. Thereafter, when i noticed that the cheque has not been cleared from my account and contacted the Barclay Bank's Customer Care Executive on 28.04.2008 informing the above, wherein, the Customer Care Executive informed me that, the Bank will trace the cheque and accordingly credit in the statement.
Meanwhile, I made payment of said bill by Internet Banking too on 28.04.2008 for Rs.808/- rather waiting for clearing of the above cheque.
In the month of May 2008, i received statement dated 5th May, 2008 wherein, it can be seen that, i made payment twice of Rs.808/- therefore, i requested the Customer Care Executive to waive the late payment charges as its bank's fault of not regularly checking the Postal Box for which, they agreed and assured me that the late payment charges of Rs.300/- will be reverted to the credit card account but till date not received the same.
Therafter, i requested on 09th May, 2008 to cancel my credit card as i am not satisfied with your services for which the customer care executive named Mr.Milind informed me that, you need to cancel your Priority Club Membership first or else you need to clear all the dues of your credit card.
I replied and said, i have no dues yet and only the Club Membership i opted but not yet paid money for the same and therefore, i requested for cancellation of Priority Club Membership for which they denied and informed me that, they do not have policy of cancellation of Priority Club Membership.
Accordingly, i sent several e-mails and Barclay Bank sent back the response e-mail stating that, they will fetch me positive result but till date nothing have come out. I also requested them to send an e-mail stating that, you have policy of not cancelling the Priority Club Membership for which they are not replying point wise.
Now, Barclay Bank is charging me late payment charges every month.
I humbly request your goodself to help me out for the same.
Thanks & regds,
Address : A1/204, Gharonda, Sector-9,
Ghansoli-West, Navi Mumbai - 400 701
Cell : 91-9821989491