Barclays bank Credit card
No reply about my e-mail through customer service department

I had applied for barclays credit card approx. month back in New Delhi India. I had handed over the required documents to barclays executive. Also got a barclays apply reference no from bank. I made some e-mails to them for further information and statatus of the card. But till date nothing has been responded so far. I am little bit afraid of my documents submitted to the barclays people and