Dear Sir,
In January we had taken the dicision to use the services of Berger Paints to paint our home.
We have taken the decision based on the reputation of the company.
But the actual service provided was pathetic.
Its nearly one year chasing them, through customer compliants through their web portal, but I haven't got any response.
The issues are :
1.) The job is still incomplete.
2.) The finishing was pathetic.
3.) Raw material used was of substandard.
4.) The wall paint is peeling off, inspite of giving gauranty of one year.
5.) They have promised to clean the flours and glass, which was not at all done.
Over all it was the wastage of time and money, and we are regretting for the decision and paying extra then what the local painters would have charged.
The only thing we have considered was that we would get better and tension free service which was not at all there.
So I am writing this email with the hope that may be the higher authorities in the company are not be aware of the actual ground condition and may take the action ASAP.
Thanks
Vikas Grover
9818266061
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