Dear Sir,
I Mohsin Khan, would like to kindly bring to your notice that after chasing Bharti Airtel Limited - Customer Service Department since 1900 hrs, Tuesday, 16 December the company has not activated my outgoing facility till 1630 hrs on 17 December.
Since 16 December I have called up the Customer Service Department 05 times i.e. 1912 hrs, 2130 hrs and 2213 hrs on Tuesday, 16 December. 1222 hrs and 1541 hrs on Wednesday, 17 December.
During these conversation with various executives of the company they have given a reason that my number was deactivated by mistake. Prior to this I have been getting the computerised message saying that services to my mobile number has been barred due to delay in the payment. Where as that has not been the case because if you would also check the company records they had a credit balance of INR 303 as on 17 December.
Whenever I have called up for the help they shown attitude and made false commitments.
The one name of the employee of the company that I can recall is Santok Singh who was actually very discourteous.
The company has sent a SMS giving the reference number (i.e. 824304386) at 15:49 hrs on Wednesday, 17 December.
I am suffering due to negligence of the company and unethical attitude of the employees.
Bharti Airtel Ltd. has just been charging money without providing any services to its customers. I am sure this would be the case with not only me but may be others as well.
I would be grateful if you could help me resolving my problem and also take appropriate action against the company.
Best regards
Mohsin Khan
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