Dear Sir,
This is reference to my prepaid Airtel No. 9987446276, on monday dt 4/05/09 I had activated Rs 25 unlimited gprs plan for the day. After confirmation of acitivation & charges, I used the internet & after disconnecting I found that usage charges has been deducted amounting to Rs 81.60. I made a complaint to 121 customercare, ref no. 0504270264, I was told the same will be refunded if wrongly deducted & also confirmed forfurther usage as I wanted to use the gprs for the day. For further usage again amount was deducted Rs 8.10 & Rs. 117.69. For the next 2 days I had received calls form airtel saying the amount deducted was correct as per my usage & when I said I was using the Rs 25 unlimited gprs pack for the day, the only response was the complain will be forwarded. Again I had given the same complaint in 198 customercare ref no 0508220955, the same story happened again.
This is not the only case, earlier on 01/05/09 I had sent 2 messages & my balance amount was kept on deduction unless I pressed the red button. On 4th I had discussed the same while calling for the above complaint, they refused to take the complain for this as their system showed that I had sent 6 messages. Thank God I had pressed the red button otherwise it would have shown 12 messgaes. Interestingly I have received 2 delivery reports only & to whom I had sent the message, the had also recd 1 each (2person).
Actually I have 2 airtel nos, 9987446276 prepaid & 9967544627 postpaid and I had planned to discontinue both the numbers but still making the complaint in order to make sure such issues never happen for other consumers.
Request to kindly consider the above complaint & act accordingly.
Thanks & Regards
Gautam Soni
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