Dear Sir,
I am cheated by Airtel & by Shopkeeper (acting owner MrCheetan) who sold me
Airtel prepaid sim no 9731052167 to me. Ipurchased Airtel prepaid sim on
5th March including life timerecharge for Rs 999, from Venus
Telelinks, #336, DH Reddy Complex, Marathalli, Bangalore-37. During that time I submited my address
proof & photo required fordocumentation to shopkeer Mr Cheetan. After
calling for 2 days toshopowner it got activated. To my surprise the the
same sim wasdeactivated after 4 weeks. One person from airtel called my
dad (whois using this sim) in Kannada asking for documents ..which he
could notunderstand, movever he was travelling outside bangalore and my dad
toldhim all the document have been submitted to shopkeeper in English.
Finally it was deactivated. I went to shop... they told me approach
toAirtel office... Finally once again I submitted all these documents
toAirtel Jeevan Bimanagar on 13th May. I called every day to
Airteloffice customer care at 9845098450... every time they told me is
thatapplication server is down. Finally I got hold of Mr praveen
(whoclaims to be supervisor) in customer care ..he gives me surpirse
thatthe number is reclaimed and can't be reused. I went to shopowner
MrChetan who is very arrogant in his approach asked to fight with
Airteloffice... finally he agreed to come to Airtel office Jeevan bima nagar
tosort out the isssue at 11 am on 30th May. But he did not turn up
toAirtel office... Mr Ravi of Branch Incharge Jeevan Beema Nager
conveyedto me after calling Area Manager... probably my address
verification isnot found. To my surprise I am staying in same house for 11
Years. Nowshopkeeper does not refund my charges and also Airtel office
asked mebuy new prepaid sim. First I would request you to stop selling sim
to Venus Telelinks and get my amout refunded... secondly I would request to take action against
staff in Airtel who is resposibile for my misery...
I have proof that that Mr Cheetan has taken back my sim on 19th May which he has not returned to me inspite of me going to shop for 5 times.
I have decided to gofor Vodafone now.
Thanks for Airtel and Shopkeepe
0 comments