Dear Sir/Mam,
this is sanjay kuma, i having BSL Dream Plan (policy no. 02019536) last 6
months
when i purchage this scheme though credit care (No. 4339480408566568) Rs.
5950,
this is half yearly, and second renewal premium pay though
cheque no. 802878, indus ind bank sector - 16, noida, Rs. 5950
then second premium cut u r company by credit card (No.
4339480408566568) at18.04.2009
Rs.5929, when i pay already premium, why cut second time through credit
care (No. 4339480408566568)?
i call at customer care at 23.05. regarding this payment, executive
told me this is
pay by you as a topup, i say i dont pay any topup, then that say sir u r
payment premium through credit card active, so
second premium cut, that person recieved request againt this, and at
24.05. i call second time to call centre
executive say sir, you give me request through writen, at 25.05.2009 i
give writem request with all doc
(request latter, copy of cheque cheque, creditcard statement, credit card
deactivale latter).
at NOIDA SECTOR-18, BRANCH all doc recieved
by M/s Rajani Sundyal, at 01.06.2009 i go NOIDA SECTOR-18, BRANCH talking
about process my doc or not
mam says all doc send head office by curier. process complete may be 5 to
10 days, same day i call in call centre for detail
in call center executive says we have no doc for process
at 04.06.2009 i go second time in NOIDA SECTOR-18, BRANCH and talk to mam,
that say your all doc in process
i request to mam for POD (Blue Dart - 12484214525) mam give me pod, i
cheque POD result&&-
pichup date - 25.5.09
from-noida
to-mumbai
status - shipment delivered
date of delivery - 26.05.09
time of delivery - 08:50
Recipient -Sahu
then i call in call centre 18002707000, i talk to m/s tazeen she says i
have no't findout
any doc for process then i say all about POD, then mam says sir u r credit
card
deactivation request will be compleated, then i say mam all doc attach
together
then how u can say that refund request not recieved by u, then i
confrensig to noida branch
from m/s rajani both are talking about doc, then tazeen say sir i call u
tomarrow after all checkout
but today dont have any call, then i call send time in call centre i talk
to mr. sachin
he says tomarrow call u sazeen.
all above is my story regarding refund my payment...
1 - i spend more time.
2- i pay intrest to credit card.
3- having more tension regarding payment last 10 to 12 days.
i call to customer care today executive say no request fount again this
i mail more time to m/s sonia kapoor but i have no reply
i talk to m/s rajni sundyal in noida branch today that say you geve me two
request in a same format so my concern persone send only one request, what
tis if any body give request for read and send concern department, but in
noida branch no body have responcibility for any request.
after that
i mail to you all
after all try mail you
i requesting to you plz refund my all money as soon as posible
i want to refund my money as soon as posible
all doc attch
regarding
sanjay kumar
09711099079
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