I had bought blackberry 8220 on 13th July from a reseller in Bangalore with IMEI number 356028028839042. A few days back, it’s Bluetooth stopped working, so I went to show it to a Redington outlet on Monday 8th of March in Kanpur, which is my place of stay right now. Wherein, my phone was taken and I was told that it would be sent to Bangalore. And I was not issued a stand by phone for the time that Blackberry will take to fix the problem. And I have not been issued a stand by phone till now stating that the orders will come from Bangalore about the same and they have received any notification about it. So, in all, I am left with no phone for the past 8 days for no fault of mine.
Please look into the matter and kindly try and arrange for a stand by phone at the earliest. Ideally, I should have been given a stand by set on the spot because it’s not my fault that the phone has features not working. But right now, I am suffering for having bought the blackberry phone.
Also, I’ve been promised a time of 20 days to get my phone fixed/replaced. Please make sure this time line doesn’t extend as well. If it takes more time, please let me know right away. I am really disappointed at the service levels of the company and please make sure this doesn’t happen in future. No phone for I don t know how many days. This shouldn t be allowed to go on.
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