August 10
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020
Subject: - URGENT RQST TO REPLACE THE FAULTY 1.5 TONS BLUE STAR A/C.
Dear Sirs,
This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:
Messrs. TECHNOCARTS APPLAINCES PVT LTD
“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.
Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.
In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.
Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.
In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.
We would highly appreciate your prompt and speedy action on this matter which is getting serious.
Kindly confirm action taken.
Thanking you,
Yours Sincerely,
Thomas Win
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel # 009 663 8418632 (22 Lines) ; Fax : 009 663 8418631; Mob # 009 6650 3806 386
E-Mail (Off) : [email protected] ; (Personal) : [email protected]
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