Consumer No5880, under the distributor code 156360 (Anand Gas Agency - Ahmednagar 414003).
We have booked on 04-Sept under booking no164. We have not recieved the cylinder till today by 4PM. This booking is done after the last delivery date 17-July i.e 2 months gap. I have personally followed up on 14-Sept for delivery I got reply that we don't have delivery boy for your area & you collect it from our place, afterwards owner said we will deliver it tomorrow, but no results. After enquiring on today i.e. 19-Sept at 9.30AM, they said same thing no delivery boy, I said i got empty cylinder with me give me by hand delivery by deducting the delivery charges in price, owner said It will be delivered within 1 hr, but not delivered till 4PM & I again visited their office they said we are just despatching it to you will reach in 15 minutes.
I WANT THE REPLY IN WRITING FROM YOU THAT IT IS A RIGHT WAY TO DEAL WITH CONSUMER & MISGUIDING ABOUT THE THING WE DIDN'T COOK FOOD TODAY DUE TO UNAVAILABILITY OF GAS WE HAD PROCURED FROM HOTEL I WANT THE HOTEL BILL REIMBURSEMENT OR I WILL GO TO CONSUMER FORUM.
THIS HAPPENS REGULARLY. I HAVE ALSO LODGED THE BRIBING & DADAGIRI CASE IN PAST FOR THE DELIVERY BOY OF SAME DEALER.
WE WANT PERMANENT SOLUTION. MANY PEOPLE GO & COLLECT CYLINDER FROM THEIR PLACE & THEY GET IT ON BLACK ALSO, BLACK IS OF rS.50/- TO rS.100/- WHICH CREATES THE SHORTAGE OF CYLINDER AVAILABILITY. THE PEOPLE WHO OPERATE IN SYSTEM THEY ARE GETTING ASKED TO BOOK CYLINDER AFTER 21 DAYS OF LAST DEL. DATE BUT PEOPLE WHO BUY IN BLACK GET THE CYLINDER EVEN AFTER 15 DAYS OF LAST DEL. DATE.
WE WANT JUSTICE. IF I WILL NOT GET THE REPLY & SOLUTION IN 15 DAYS I WILL POST THIS SAME LETTER TO MEDIA FOR THE JUSTICE WITH US. WE WANT SOME SR.CO. EXEC. FROM HEAD OFFICE COME & SURVEY FOR THE SAME BEING A CONSUMER NOT BEING A CO EXEC.
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