Loan Account No. XSEGTHA00000224976
Borrower - Chirag Kothari - B.com. L.L.B.
The aforesaid loan has been taken as on 23rd January from Cholamandalam DBS. for a period of 3 years for an EMI of Rs. 6717 to be represented as on 5th Of Every month to be started from March - 2008... Till the date all emis were cleared properly.
As on 5th October, one of the emi got bounced inspite of having balance in our account.. For which we called ur customer care call center, which told us that there is no system of representation of emi which we asked for and we were told that an executive will be sent and payment can made to that person. An executive was sent by cholamandalam as on 11th October and payment was made to him in Cash vide receipt no. 688438 to Mr. Ashfaq. So my emi for october which was bounced got cleared and no amount was due on behalf of myself.
As on 21st October when i checked my Hsbc bank account no. 019225374006 from which cholamandalams emi are going through internet banking id - gr8chirag, at 10 AM - IST, there was an entry of representation of emi of rs. 6717 of choalamandalam dbs, and there was a charge of rs. 309.75 from my bank due to insufficient funds...
When i called customer care toll free no. of cholamandalam on 1800 425 4565 at 10.20 AM, Indian Standard Time as on 21/10, and talked with executive Miss Bhanu, she told me that there was a technical error from cholamanalam side and due to which the emi has been represented... and they are sorry for the inconvenience caused to me, When i asked for a complaint no. she said there is no system of complaint no. Loan account no. is only complaint no...
When i asked her, are you going to refund me the cheque bounce charges which has been charged to me due to technical mistake from your side, she said we don't have any such system..we only refund emi, and not charges related thereto and we are again sorry for any inconvenience which has been caused to me. I told her to give call to seniors. My call was transferred to Miss Chitra. Miss chitra also said it is a technical error from Cholamandalam DBs and we are sorry and we won't refund the charges which has been charged by our bank. and We dont have system of giving customer any complaint no. and none of our managers and superiors are going to call you back with regard to the same. Miss chitra gave me a no. 02265970321 on which call was made from 28440130 but the no.was constant busy.
(1) There is a mistake in your system... first you say there is no representation of emi. then you represented it.
(2) You don't have system of giving complaint no. which is generally done and which is a must for all the banks and financial institutions..and such a system is very common..If your organisation thinks such a system should not be there, then rich you won't become but famous you will be surely by your technical expertise,
(3) Payment has been made, but the system was not upadated... Updating system is your job, not of customers..I don't operate your computers..otherwise i would have done by myself...
(4) Your both executives accepted that there is a clear technical error in ur system due to which the emi was represented inspite of saying no and inspite of making payment.
(5) A lot of inconvenience has been caused to me. All banks have sorry as the last word... if there is mistake from our side, then you dont forfeit none of your charges. Late Fees, Penalty, Service Tax. Same rule is applicable to you also. There is a clear deficiency in consumer services as per the consumer protection act prevailing in India. You just cant get away just by saying sorry.
- Compensation of Rs. 20, 000/- which is calculated on the basis of following
(1) for inconvenience which has been caused to me due to disnonour of ecs without consent and due to technical mistake in your system.
(2) Wastage of Time in talking and arguing with 2 of your customer care executives...
(3) Writing this email and sending it to.
(4) Mental Harrassment.
(5) Refund the amount charged to me by HSBC bank.- Rs. 309.75
(6) Spoiling my bank statement and credit worthiness and bringing down the reputation and goodwill of myself.
You can directly deposit the money in MY HSBC Account - 019225374006. See i am so fast... or else we can meet in consumer court and surely in front of media... Your system is so unorganised which others should also know. so that no one comes to take loan from your bank...
Kindly take down my written request for foreclosure of this loan and refund me the compensation amount.. Your sorry is not enough. If i delay your payment and say sorry then you will accept my sorry only with late fees charges. right... so similar rule is applicable to you.
I find all your financial managers. very funny. who has made rules and your system of collecting payment and disbursing loan. Lawyers dont get loan, but i was given. from day one you are committing mistake... nothing more..Reply only with money ready and keep sorry for your wife and mother in law.. and be hero in front of them by saying that i am working in bank... not in front of me..
Chirag Kothari.
B.Com. L.L.B.
9892588657
9224306310.
28440130
All nos. are written so that you can say, sir we tried to contact you but your no. was not reachable...
We have tried to send message from contact us options of your site..which showed following page..
http://www.cholamandalam.com/contactushandler.asp
Your system is really very good. A from my side... now i want to see how good is your feedback..kindly don't take it as a joke, as you will forget forever to laugh after this one..
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