Not issuing cashback
This is one of those horrible experiences where you seem to go for a offer but fall for a trap. I had booked 4 nights hotel in Gwalior Trip ID 101022204. I had used the PAYHALF offer which mentioned that I would get 40% cashback i.e Rs. 1600/- since I had booked for 4 nights. The refund was promised within 2 weeks maximum. Its been 5 weeks now and after continuous calls the only reply I get is it has been sent for processing. I have checked with my bank and no refund is in process. cleartrip clearly doesnt have a consumer addressal system since they dont have any reference number generation facility for complaints and redressals. I have used other travel portals but have not faced any problem with them yet.
I hope someone from their end looks into it and processes my refund so that further image is not tarnished. You might have lost a customer already. Try not losing more by acting as promised. Please dont fall for these cashback gimmicks from cleartrip, the refund seems to keep you waiting forever.
Regards,
Prashant Joshi
91 9820967484
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